To unlock all account features, including unlimited deposits and withdrawals, you must verify both your identity and your residential address. This two-step process protects your account and meets financial regulations.
1. Proof of Identity (POI).
This document proves your identity. You will be asked to submit it right after creating your account to start depositing and trading.
Accepted Documents: A valid, government-issued passport or national ID card.
Requirements: The document must be valid and not expired. When taking a photo of your ID, make sure all four corners are clearly visible, the text is readable, and there is no light glare covering your details. You will also be asked to do a quick facial "liveness check" (take a selfie) to match your face to the ID.
2. Proof of Address (POA)
This document verifies where you live. You must submit this within 20 days of your first deposit to become fully active and enable withdrawals.
Accepted Documents: A standard utility bill (such as electricity, water, gas, or home internet).
Strict Age Requirement: The document MUST be dated within the last 3 months.
Requirements: The document must clearly show your full name and your current residential address, which must exactly match the information you registered on your Rise profile.
Keeping Your Account Active:
Please note that our system regularly checks the validity of your documents. If your submitted proof of identity expires in the future, your deposit and trading permissions will be temporarily restricted until you upload a renewed, valid document.