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How to Claim Your Refund After a First-Trade Loss

Updated

In most cases, there's nothing to claim — the refund is automatic.

If your first eligible trade closes at a loss, Secure Start refunds it (up to the program cap). This article shows exactly what happens, what you'll see in your account, and when to contact us.

The Automatic Path

  1. You place your first eligible trade within the 7-day Secure Start window.
  2. The trade closes at a realised loss — by your stop loss, manually, or by stop-out.
  3. Within 1 business day Rise credits the refund to your account balance.
  4. You'll receive an email confirming the refund and the amount.
  5. The refund appears in your Portal Transactions with the description "Secure Start refund."

No claim form. No request. No paperwork.

How to Check Your Refund

  1. Log in to your Rise Portal.
  2. Open Transactions (or History).
  3. Filter by date or look for the entry labelled Secure Start refund.
  4. The amount equals your realised loss on the first eligible trade, up to the cap.

You can also see it on the MT5 balance history under the same description.

What If the Refund Doesn't Appear Within 1 Business Day?

A few things can hold it up:

  • KYC not finalised at the time of the trade. Secure Start requires fully approved KYC. If you completed it after the trade, the team will review and credit manually.
  • Trade flagged for review. Very rarely, the trade is flagged (e.g. price-feed dispute). The review usually closes within 1–2 business days.
  • Wrong window. If the trade opened outside the 7-day window, no refund applies.

If more than 2 business days have passed and you don't see the refund, contact Rise Client Support with: your account number, the ticket ID of the first trade, and a screenshot of the closed position if possible.

Once the Refund Is Credited

  • The refund is cash, not bonus credit. You can trade with it or withdraw it.
  • It does not reset the Secure Start window — you already used your one eligible trade.
  • Standard withdrawal rules apply (same-method policy, no open margin usage).

What If My First Trade Closed in Profit?

Secure Start eligibility is consumed by the first eligible trade, whatever the result. A profitable first trade keeps the profit; the safety net no longer applies.

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