The window, the conditions, and what to watch out for.
Secure Start is a first-trade safety net for new Rise clients. To use it, the first eligible trade must be opened within 7 days of your account being approved. This article spells out the exact terms.
Who Is Eligible
Secure Start applies if all of the following are true:
- The account is newly opened with Rise.
- KYC is fully approved (ID, proof of address, and any other required documents).
- The account holder has not previously held another Rise account that used Secure Start.
- The account is funded with the minimum deposit required for the program.
- The first trade is placed within the eligible time window (see below).
If any of those is missing, the trade does not qualify.
The 7-Day Window
The clock starts when your KYC is approved — not when you first signed up. From that moment, you have 7 calendar days to open your first eligible trade.
- If you open a trade on day 8 or later, Secure Start no longer applies.
- The 7-day window includes weekends and public holidays.
- Time is measured in your account's stated time zone.
Tip: You can see your activation date and remaining Secure Start window in the Portal dashboard, in the Secure Start banner.
Instruments Covered
Secure Start covers eligible trades on Rise's standard CFD instruments.
Trade Size
- Minimum trade size: standard contract minimum for the instrument (typically 0.01 lots).
- Maximum refund: the program cap published in the Secure Start T&Cs. Trades larger than the cap's equivalent are still allowed — the refund is just limited to the cap.
What Closes the Window Early
The Secure Start eligibility ends as soon as the first qualifying trade closes, whether at a profit or a loss. You only get one shot at it — even if you have time remaining in the 7-day window.
What Happens After Day 7 or After the First Trade
- The Secure Start banner disappears.
- Your account moves to standard terms.
- All subsequent trading is on your own risk, with no first-trade refund applicable.
How the Refund Is Triggered
See How to claim your refund after a first-trade loss for the step-by-step. In most cases the refund is automatic once the trade closes at a loss — no claim form needed.