How to Reactivate a Dormant Account

Bringing an inactive Rise account back into service.

A dormant account just means there's been no qualifying activity for a long enough period. Reactivating it is straightforward — usually a few minutes plus a short review on our side.

Step-by-Step

1. Log in to your Rise Portal with the original email and password. If you've forgotten the password, use Forgot Password first (see I can't log in).
2. You'll see a Reactivate Account prompt at the top of the dashboard. Click it.
3. Confirm your details — name, address, country of residence. Update anything that has changed.
4. Refresh your documents if any of the following are out of date:
5. Government ID (must not be expired).
6. Proof of address (dated within the last 3 months).
7. Source of funds declaration, if required.
8. Submit. The reactivation request goes to our compliance team.
9. You'll receive an email confirming reactivation, usually within 1–2 business days.

What Happens to My Previous Balance?

Your previous balance is preserved while the account is dormant. Reactivation restores full access to it.

Note: A dormancy fee may have been applied during the inactive period — see Why is my account dormant/expired for details. The remaining balance after the fee is what you'll see at reactivation.

What If I Have Open Positions?

Accounts with open positions are normally not classed as dormant. If yours has been flagged anyway and you have open trades, contact Rise Client Support before you reactivate — we'll align with the trading team, so nothing is closed unexpectedly during the review.

If You Don't See the Reactivation Prompt

In some cases (long inactivity, expired documents, or a compliance flag), Portal access is restricted. In that case:

1. Email Rise Client Support from the original account email.
2. Include your account number and a one-line note that you want to reactivate.

Common Reasons Reactivation Is Delayed